FAQs
We understand you may have questions about Elevation Pro so we have a compiled a list of Frequently Asked Questions. If you need to speak to one of our team members head to our Contact page.
General
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The best way is to schedule a live demo presentation tailored to your needs. Call 877.746-7483 or schedule a live demo.
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This list of experienced take-off services using InSite Elevation Pro is provided for information only and is not an endorsement by InSite Software Inc.
V Ballard Consulting LLC
Contact: Vanessa Ballard
(864) 376-1495
WebsiteCD Construction & Design Solutions
Contact: Chris Drenner
(918)891-2960
WebsiteDirt Counts Civil Estimating
Contact: Brendan Yoder
(540) 820-2762
WebsiteHammond Estimating & Consulting
Contact: Jim Hammond
(585) 353-4895
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Triangulation is simply the most accurate method available for surface generation and gives the most accurate site representation and the most accurate site work quantities. Triangulation is also used by all design software and machine control systems. For a full explanation of triangulation and its advantages, click here.
Support
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Please Visit Support page
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Our support staff go through an extensive training process and have experience in dirt work to provide you with the best level of service. InSite Software’s constant investment in development assures speed, accuracy and documentation to prove your numbers.
Technical support and software updates are included with an active subscription of Elevation Pro. Subscribers must also have completed Elevation 101 training to be eligible for technical support.
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InSite Elevation Pro uses cloud licensing. Read about cloud licensing here. Call 877.746-7483, M-F 8am-5pm ET to find out how to upgrade your license of InSite SiteWork.
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Technical support for SiteWork ended 12/31/23. Learn more.
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Yes you do! The latest Elevation Pro version is required for support eligibility. Learn more.
Training
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Online training classes are designed to save time and money. Each purchased license of InSite Elevation Pro includes the full suite of online training. View available courses here.
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Prior knowledge on how to use the Windows Management and Snap feature. Watch this training video to learn how.
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A: Your computer system must meet the minimum hardware and software requirements to run properly.
InSite Elevation System Requirements -
The solid-state drive (SSD drive) on your PC is where performance starts.
The SSD drive on today’s high-performance computers provides the high-speed conduit (500 Mb/s+) to provide access to very large PDF and CAD files. When diagnosing Elevation Pro performance issues on customers’ environments, we often see weak data transfer from remote file locations as the culprit.
Some environments may have a traditional file server mapped to a data drive on the PC. Our user creates a new takeoff, and then imports the CAD or PDF file using this mapping. This means the data is now required to come across a wired ethernet connection at significantly reduced speeds compared to the local SSD drive which hinders performance. A wireless connection can be even worse.
A quick test in a degraded performance situation is to move the my_project.insite file and the PDF and CAD files to the local folder (My documents) on the local hard drive for a speed test which is usually successful.
The downside of manually moving data locally is that often the original intent of a local server is to allow file sharing across a team with scheduled backups on the server.
A better solution, especially with today’s remote work environments is to use cloud sharing. Products like Dropbox, ShareFile, Google Drive, etc. provide synched documents across multiple computer’s high speed SSD hard drives. A change on the local file replicates the file to the cloud and updates the other machines with the latest changes. These tools are very cost effective and provide access to the files offline and robust cloud-based backups across duplicate servers. You must configure the data to be synchronized locally.
Finally, another benefit of cloud storage is the availability of data on phones/tablets, etc. Sharing PDFs, KMZ files and other documents to remote devices is part of the popularity of these cloud platforms.
To view the System Requirements click here.
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A: InSite Elevation Pro supports 64-bit Microsoft® Windows® 11 and Windows 10. We do not allow installations on older versions of Windows.
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All supported versions of InSite Elevation Pro use cloud licensing. Click here to learn more.
Purchasing
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InSite Elevation Pro is a tool for experienced estimators who have either done takeoff by hand using grid or average end methods or used other computerized systems (Agtek, Paydirt, Rocktec, etc.). It is designed to be easier, faster, and more accurate, but knowledge of estimating grading and excavation and previous takeoff experience is required.